Welcome to www.unwindmelts.co.uk ("we", "us", "our"). By accessing or using our website ("Site"), you agree to comply with and be bound by the following Terms and Conditions of Sale ("Terms"). Please read these Terms carefully before making any purchases from the Site.
1. Acceptance of Terms
By placing an order on our website, you agree to be bound by these Terms and any other applicable policies, including our Privacy Policy. If you do not agree to these Terms, you may not use our website or make a purchase.
2. Products and Pricing
We reserve the right to modify product listings, descriptions, pricing, and availability at any time without prior notice. All prices are listed in Great British Pounds (£GBP) and are exclusive of taxes, shipping, or any other charges unless explicitly stated.
3. Order Acceptance and Confirmation
Once you place an order, we will send you an order confirmation via email. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel any order for reasons including but not limited to product availability, errors in pricing, or issues with payment processing.
4. Payment
All payments must be made through the available payment methods on the Site. You agree to provide accurate and complete payment information. We use secure payment gateways to protect your information.
5. Shipping and Delivery
Delivery is only available to the mainland UK, including the Channel Islands and Isle of Man (excludes Northern Ireland). We will make all reasonable efforts to ship your order within the time frame specified on the product page or in your order confirmation. Delivery times may vary based on your location and the shipping method selected and used. We are not responsible for delays caused by the carrier or factors outside our control, including but not limited to weather, natural disasters, or government restrictions.
6. Return and Refund Policy
6.1. Returns
We want you to be satisfied with your purchase. If you are not satisfied, you may return most new, unopened items within 14 days of receipt for a full refund or exchange, subject to the conditions outlined below.
6.2. Conditions for Returns
• The item must be unused, unopened, and in the original packaging.
• You must provide proof of purchase, such as an order number or receipt.
• For hygiene or safety reasons, certain products may be non-returnable.
6.3. How to Return Items
To initiate a return, please contact us hi@unwindmelts.co.uk. We will provide you with return instructions and a return authorisation number if applicable. You are responsible for shipping the item back to us unless the return is due to a defective or incorrect item.
6.4. Refunds
Refunds will be issued to the original payment method once the returned item has been received and inspected. Processing time for refunds may take 7 business days.
6.5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a return label for you to send the item back and offer a replacement or a full refund, depending on your preference.
7. Limitation of Liability
To the fullest extent permitted by applicable law, www.unwindmelts.co.uk is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this Site or the purchase of any products. Our liability is limited to the amount paid for the product(s) in question.
8. Intellectual Property
All content on the Site, including but not limited to text, images, logos, graphics, and product descriptions, is the property of www.unwindmelts.co.uk and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.
9. Privacy and Data Protection
Your use of the Site is governed by our Privacy Policy. By making a purchase, you consent to the collection and use of your personal information as outlined in that policy.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England & Wales, without regard to its conflict of law principles. Any dispute arising from or related to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the court system of England & Wales.
11. Modifications to Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after such changes constitutes your acceptance of the updated Terms.
12. Contact Information
If you have any questions or concerns about these Terms or your order, please send us a message via our Contact Us page, or Email: hi@unwindmelts.co.uk
By using this Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Sale.
Thank you for shopping with us!